Run IT and enterprise operations as outcomes and business value — incidents prevented, tickets resolved, uptime underwritten. Resolve™ replaces the people-heavy run-and-maintain layer of IT with a governed fleet of AI agents that detect, triage, decide and act across the service desk, applications, infrastructure, network and security — humans supervising exceptions, under ITIL process-centric delivery. It integrates with your incumbent ITSM, IAM and observability tools — they stay the system of record, with no rip-and-replace.
What you get & what it delivers
Outcomes, visualized
Indicative ranges — 2025–26 estimates and planning targets. Actual outcomes are scoped and contracted per engagement.
Share of volume resolved without a human (target)
Indicative gains vs a traditional managed-services baseline
Offering portfolio
Every offering runs on the Coventa control plane with bounded autonomy and human escalation, priced on outcomes rather than staff.
AI agents resolve L1/L2 (and assist L3) across email, chat and ITSM — access, how-to, incident triage and fulfilment.
Monitor, maintain and enhance enterprise applications (COTS and custom) with auto-triage, auto-remediation and minor enhancements.
Self-healing infrastructure and cloud operations — patching, config, capacity, FinOps and remediation.
Agentic threat detection, triage and response under bounded autonomy — enrichment, hunting and containment.
Network monitoring, fault correlation and auto-remediation for enterprise and telco networks.
Agentic site-reliability — error-budget management, incident command, problem management and observability.
Prove it in weeks
A 6–8 week proof that lands fast and proves the unit economics: stand up the control plane against one ticket queue and demonstrate verified auto-resolution at 60%+.
Requests and alerts arrive from email, chat, ITSM and observability into a single agent intake.
A triage agent extracts intent, urgency and entities, deduplicates and routes to the right skill.
RAG over runbooks, the CMDB and knowledge base assembles grounded context for resolution.
The orchestrator selects a resolution path and the tools/permissions required, within policy.
Action agents execute via ITSM, identity and cloud APIs — resets, provisioning, restarts, config changes.
An outcome check confirms the fix and closes the ticket; only judgment cases escalate to a human tier.
Every resolution enriches runbooks, evals and outcome data — the flywheel that raises auto-resolution over time.
Commercial models
Pay per resolved, prevented or processed unit — or per SLA met. Never per FTE.
Usage-based for data-, model- and compute-intensive offerings.
Shared upside on a measurable business KPI — cost takeout, throughput, quality.
Covers the control plane, governance and continuous evals.
Explore the portfolio
The governed data and AI foundation that makes agents trustworthy, grounded and auditable.
Forge™Digital Applications & EngineeringBuild, modernize and run software at AI-native speed — delivered as outcomes, not staff augmentation.
Motion™Physical AI Managed OperationsOperate the physical world — digital twins, simulation and robotic fleets, on availability and throughput SLAs.
Let's scope a flagship Resolve™ POC against one of your queues, workflows or lines — and prove the unit economics on your own estate.