For Global enterprises that buy outcomes but pay for people. Coventa delivers ET, OT, IT and BT operations as governed agent fleets directed by lean expert teams — committing to the experience and the business outcome, at software-like economics.
One governed control plane that integrates with the tools you already run — no rip-and-replace
So AI-native economics flow to the customer — lower cost, higher quality, shared value.
To XLAs and business outcomes — not just a green ticket-timer.
One accountable team and one control plane across all seven service lines — overlaying the tools you already run, so prior investments and platform choices are protected.
Quality and automation rise monthly — you pay less for more over time.
Four service lines · one control plane
Every offering runs on the Coventa control plane with bounded autonomy and human escalation, priced on outcomes, consumption or gain-share.
Run IT and enterprise operations as outcomes — incidents prevented, tickets resolved, uptime underwritten.
The governed data and AI foundation that makes agents trustworthy, grounded and auditable.
Build, modernize and run software at AI-native speed — delivered as outcomes, not staff augmentation.
Operate the physical world — digital twins, simulation and robotic fleets, on availability and throughput SLAs.
The unmatched-value scorecard
The same scope a GSI staffs with hundreds of people on time-and-materials, Coventa delivers with governed agent fleets and lean expert pods — guaranteeing the experience and the business outcome.
OLAs → SLAs → XLAs → business outcomes, all instrumented. We commit and are paid on the result you care about.
Bounded autonomy, guardian agents, continuous evals, ISO 20000/27001 & ITIL 4 alignment, SOC 2 controls, immutable audit trail.
Every service is a standardized, repeatable process pack — the same high standard in every region, every time.
A standing function that finds and delivers business value, with gain-share on cost takeout, throughput, cycle time and quality.
A ring-fenced share of contract value reinvested into your innovation — governed by a joint innovation board.
A CSI flywheel where the system gets better every month — year on year you pay less for more.
A SIAM-style single pane of glass across every service, vendor and domain. Value is visible, not asserted in a slide.
Committed monthly expert-hours and agent capacity for enhancements and projects — without new SOWs.
One accountable team and one control plane across your whole technology estate.
Why Coventa, not another provider
Incumbent GSIs and MSPs bolt AI onto a staffing model they must defend. Coventa is clean-sheet AI-native — so the economics, the integration and the accountability all change in your favour.
| Dimension | Traditional MSP / GSI | Coventa |
|---|---|---|
| You pay for | People & time — FTE pyramids, time-and-materials | Outcomes — tickets resolved, incidents prevented, uptime |
| Commitment | SLA ticket-timers | Beyond the SLA — XLAs and named business outcomes |
| How work gets done | Junior-heavy offshore pyramid | Governed agent fleets directed by lean senior pods |
| Estate coverage | Tower silos, multiple vendors, seams you manage | One accountable team across ET·OT·IT·BT |
| Change requests | Every change is a new SOW / change request | Flex Pool — committed capacity, no new SOWs |
| Economics over time | Cost rises with scope and headcount | You pay less for more, year on year — the CSI flywheel |
| Relationship to AI | Bolted onto a staffing model they must protect | AI-native — no legacy revenue to defend |
| Governance & trust | Opaque; trust the status slide | Bounded autonomy, immutable audit, one live dashboard |
Indicative positioning — outcomes, scope and commercials are scoped per engagement.
One control plane · one accountable team
Enterprises run four technology estates, usually delivered by different units and vendors with seams the client must manage. Coventa integrates all four under a single SIAM-style service-integrator model — one accountable owner stitching end-to-end SLAs and charge-back across every underpinning vendor — because a real incident rarely respects domain boundaries.
Apps · infra · cloud · network · end-user · security
Resolve™ · Fabric™ · Forge™
Plant & industrial control · SCADA · robotics
Motion™ · Resolve™
Product & digital engineering · PLM · MES · simulation · embedded
Forge™ · Motion™
Business process · ERP · finance/HR/CX · decisioning
Forge™ · Fabric™
Explore the full Vertical Solutions hub — flagship play and headline outcomes for every industry.
How we work
Lean pods pair forward-deployed engineers and domain SMEs with governed agent fleets. Agents handle the routine base; people direct the fleet, own exceptions and own the relationship.
A flagship POC against one queue, workflow, line or domain — typically 6–12 weeks — to a verified outcome with full governance and evals.
Bounded-autonomy policies, guardian agents and an immutable audit trail wrap every action. Agents act within policy; judgment escalates to humans.
Outcome · consumption · gain-share · RaaS + platform fee. You pay for resolved tickets, processed transactions and SLAs met — never per FTE.
The data/runbook flywheel raises auto-resolution and accuracy every month, reviewed in quarterly business reviews and shared via gain-share.
Let's scope a flagship POC against one of your queues, workflows or lines — and prove the unit economics on your own estate. Tell us about your estate and we'll be in touch.