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Back[ Coventa ]Case Study

[ UNDERWRITING ]LIVE

Hub Property Insurance Underwriting Assistant

Submissions, made legible. Hub extracts and organises the data inside incoming property submissions with sourcing back to the underlying document, flags features that bear on acceptability using integrated external data, and drafts the response to the broker for the underwriter to approve.

HUB // SUBMISSION INTAKESubmission SUB-20418 · extraction
Hub Underwrite/Submission SUB-20418 · extraction
Sourcing verifiedLast sync 12s ago

Statement of Values · Harbour Logistics Park.xlsx + Loss runs 2021-25.pdf

Extracted · source-linked

InsuredHarbour Logistics Park LLCSOV
Total insured value$84.2M · 6 locationsSOV
ConstructionSteel frame · 2009 · sprinkleredSOV
Loss history3 claims · $1.9M · 2023 floodLoss
Flood zoneAE · 2 locationsSOV
Roof age17 years · loc. 4SOV
Requested limit$50M · $250k deductibleEmail

Checks

  • Sanctions screen
  • Appetite: logistics
  • Flood exposure
  • Roof age > 15y
  • SEC filing: litigation
  • Sourcing complete

// Problem

The Problem

A property submission arrives as a bundle: a broker email, a schedule of values in a spreadsheet nobody formatted consistently, loss runs as PDFs, and supporting documents in whatever shape the insured happened to have them. Before an underwriter can price anything they have to read all of it, extract the facts, and decide which of them are disqualifying — while quoting speed is the thing brokers actually choose on. The economics push toward reading less, which is exactly when a detrimental feature slips through.

  • Submission data arrives across formats that no intake system normalises, so extraction is manual.
  • Extracted values lose their link to the source document, which breaks the audit trail.
  • Features that should disqualify or reprice a risk are found late, or not at all.
  • External signal — filings, news — that bears on the risk is not consulted under quoting pressure.

// Overview

Hub works the submission on arrival. Relevant data is extracted from the incoming documents and from the appropriate internal records, and the extraction retains sourcing back to the underlying document so every value on the underwriter's screen can be traced to the page it came from. Organisations can integrate external sources into the same process — SEC filings, news articles and similar public material — so that a risk is assessed against more than the broker's own account of it. Against that assembled picture the system automatically detects and flags features that are potentially detrimental, and checks the submission for standard compliance. Suggested responses to the broker or agent are then generated from the combination of automated flags and the underwriter's own interventions, keeping the human in the loop on anything consequential.

// AI System

Why AI

Extraction is the obvious model task — the documents are heterogeneous and no template survives contact with a real broker's submission. The less obvious one is flagging: deciding that a described feature is detrimental requires connecting the description to underwriting standards written as prose, and that connection is a comprehension step. Sourcing is the discipline that makes the output usable: an extracted value with no provenance is a liability in a file that may be litigated, so provenance is retained as a property of the extraction rather than added afterwards.

// Specs

Specifications

INTAKE
Property submissions across mixed document formats
EXTRACTION
Structured, with sourcing retained to the underlying document
EXTERNAL DATA
SEC filings, news and comparable public sources, integrated
FLAGGING
Automatic detection of potentially detrimental features
COMPLIANCE
Standard compliance checks run at intake
AUTONOMY
Broker responses generated, underwriter-approved

// Features

Features

  1. 01Data extracted from incoming submissions and matched against the appropriate internal records.
  2. 02Sourcing to the underlying document maintained through the whole extraction.
  3. 03External sources integrated so risks are assessed on more than the submission itself.
  4. 04Potentially detrimental features detected and flagged rather than discovered at renewal.
  5. 05Standard compliance checks executed as part of intake, not as a separate review.
  6. 06Suggested broker and agent responses generated, with human-in-the-loop intervention throughout.

// Architecture

Architecture

UNDERWRITING FLOW

Runtime · one item, left to right


  1. 01Submission Intake
  2. 02Extraction + Sourcing
  3. 03Risk Flagging & Compliance CheckSubmission DocumentsInternal RecordsSEC FilingsNews & Public Data
  4. 04Underwriter Review
  5. 05Suggested Broker Response
  6. 06Quote or Decline

dashed = the inference step, where the system exercises judgment

System stack

Data in · decisions out

01

Sources

The submission bundle and the world around it

Broker email & attachmentsSOV spreadsheetsany column layoutLoss runsPDF, scannedInternal policy recordsSEC filings · news · flood maps

02

Ingestion

Extract with a link to the page

Multimodal extractionemail · xlsx · PDF · imagesSource anchoringevery value ↔ page/cellSchema normalisationSOV → canonicalGeocoding & peril overlay

03

Ontology

Submission as structured risk

SubmissionInsured · LocationPeril exposureLoss eventAppetite rule

04AI

Intelligence

Flag, check, draft

Risk feature detectionflood · roof · construction · occupancyExternal signal joinfilings, news, litigationCompliance checkssanctions · appetite · authorityResponse drafterLLM · house termsEval suiteextraction accuracy per field

05Human

Human control

The underwriter prices

Underwriter reviewClick-through to sourceReferral thresholdsEdit before send

06

Actions

Written back

Policy admin / ratingBroker replySubmission audit file

Observability

Every model call traced; evals run on real cases, not anecdotes.

Governance

Entitlements enforced at retrieval; rules versioned by the organisation.

Write-back

Systems of record are written only through the approval gate.

Every extracted value keeps a link to the page it came from; nothing reaches the file unsourced.

// Impact

Impact

Sourced
Every extracted value, back to its documentdesign intent
At intake
Compliance checking, against a later reviewdesign intent

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// End of case studyHub Property Insurance Underwriting Assistant